Full TOEIC Test 01
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Question 1 of 200
1. Question
PART 1 – PICTURE DESCRIPTION
QUESTIONS 1 – 10
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Question 2 of 200
2. Question
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Question 10 of 200
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Question 11 of 200
11. Question
PART 2 – QUESTIONS & RESPONSES
QUESTIONS 11 – 25
11. Mark your answer
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Question 12 of 200
12. Question
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Question 13 of 200
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Question 26 of 200
26. Question
QUESTION 26-40
(File audio sau dùng cho các câu 26-40)
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27. Question
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32. Question
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33. Question
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34. Question
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Question 40 of 200
40. Question
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Question 41 of 200
41. Question
PART 3 – SHORT CONVERSATIONS
QUESTIONS 41 – 55
(File audio sau dùng cho các câu 41-55)
41. What does the man want to do?
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Question 42 of 200
42. Question
42. What does the man have to pay?
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Question 43 of 200
43. Question
43. What amount is the fee?
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Question 44 of 200
44. Question
QUESTIONS 44 – 46
44. What does the man want to do?
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Question 45 of 200
45. Question
45. What information does the man provide?
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Question 46 of 200
46. Question
46. What will the man probably do next?
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Question 47 of 200
47. Question
QUESTIONS 47 – 49
47. What has the man recently done?
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Question 48 of 200
48. Question
48. What is the man worried about?
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Question 49 of 200
49. Question
49. How often will the man meet with his mother?
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Question 50 of 200
50. Question
QUESTIONS 50 – 52
50. What does the city plan to do?
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Question 51 of 200
51. Question
51. Where did the man hear the news?
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52. Question
52. When will the project start?
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Question 53 of 200
53. Question
QUESTIONS 53 – 55
53. What are the speakers discussing?
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54. Question
54. What idea does the woman suggest?
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Question 55 of 200
55. Question
55. What will the man do?
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Question 56 of 200
56. Question
QUESTIONS 56 – 70
(Audio sau dùng cho câu 56-70)
56. What problem does the man mention?
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Question 57 of 200
57. Question
57. What will the man do on Monday?
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58. Question
58. What will Susan most likely do next?
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59. Question
QUESTIONS 59 – 61
59. What are the speakers discussing?
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60. Question
60. What will happen at 7:00?
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61. Question
61. What will the woman probably do next?
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62. Question
QUESTIONS 62 – 64
62. Why is the woman there?
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63. Question
63. What does the man offer to do?
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Question 64 of 200
64. Question
64. How long has the woman been looking for the Customer Service Department?
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Question 65 of 200
65. Question
QUESTIONS 65 – 67
65. What does the man want to discuss?
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Question 66 of 200
66. Question
66. What does the woman suggest?
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Question 67 of 200
67. Question
67. What will the woman do next?
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Question 68 of 200
68. Question
QUESTIONS 68 – 70
68. What are the speakers discussing?
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Question 69 of 200
69. Question
69. Where is Richard?
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Question 70 of 200
70. Question
70. What will the man most likely do next?
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Question 71 of 200
71. Question
PART 4 – SHORT TALKS
QUESTIONS 71 – 85
(File Audio sau dùng cho câu 71-85)
71. What does the speaker say about Highway 99?
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Question 72 of 200
72. Question
72. What suggestion does the speaker give?
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73. Question
73. According to the speaker, what should drivers avoid doing?
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74. Question
QUESTIONS 74 – 76
74. What has caused gasoline to rise in price?
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75. Question
75. According to the speaker, what has increased?
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Question 76 of 200
76. Question
76. What does the speaker mention about the rate of unemployment?
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Question 77 of 200
77. Question
QUESTIONS 77 – 79
77. What is the man’s job?
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Question 78 of 200
78. Question
78. Where will the listeners go first?
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Question 79 of 200
79. Question
79. What does Calico Technologies produce?
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Question 80 of 200
80. Question
QUESTIONS 80 – 82
80. For whom is this talk intended?
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Question 81 of 200
81. Question
81. How long has the speaker worked in her profession?
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Question 82 of 200
82. Question
82. What does the speaker say to do when working in foreign countries?
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Question 83 of 200
83. Question
QUESTIONS 83 – 85
83. Where is Lennon’s located?
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Question 84 of 200
84. Question
84. What does the business specialize in?
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Question 85 of 200
85. Question
85. According to the advertisement, how can customers get more information?
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Question 86 of 200
86. Question
QUESTIONS 86 – 100
(File audio sau dùng cho câu 86-100)
86. Why is the speaker calling?
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Question 87 of 200
87. Question
87. What does the speaker say she will do?
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Question 88 of 200
88. Question
88. Where is the speaker now?
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Question 89 of 200
89. Question
QUESTIONS 89 – 91
89. Where is this announcement being made?
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Question 90 of 200
90. Question
90. What will Tony Torres do today?
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Question 91 of 200
91. Question
91. What can customers receive if they spend $50 or more?
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Question 92 of 200
92. Question
QUESTIONS 92 – 94
92. Who is Brian Johnson?
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Question 93 of 200
93. Question
93. What is the main feature of this product?
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Question 94 of 200
94. Question
94. For what buyer was this product mainly intended?
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Question 95 of 200
95. Question
QUESTIONS 95 – 97:
95. Where are the intended listeners?
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Question 96 of 200
96. Question
96. What problem does the man report?
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Question 97 of 200
97. Question
97. What does the captain request the passengers to do?
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Question 98 of 200
98. Question
QUESTIONS 98 – 100:
98. Who is mostly likely speaking?
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Question 99 of 200
99. Question
99. What is the main topic of the report?
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Question 100 of 200
100. Question
100. What suggestion does the man give regarding water usage?
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Question 101 of 200
101. Question
PART 5 – INCOMPLETE SENTENCES
QUESTIONS 101 – 140:
101. The assets of Marble Faun Publishing Company ——- last quarter when one of their main local distributors went out of business.
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Question 102 of 200
102. Question
102. lndie film director Luke Steele will be in London for the premiere of ——- new movie.
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Question 103 of 200
103. Question
103. Laboratory employees are expected to wear a name tag and carry identification at ——- times.
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Question 104 of 200
104. Question
104. The latest training ——- contains tips on teaching a second language to international students.
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Question 105 of 200
105. Question
105. Once you have your resume with references and ——-, please submit it to the Human Resources Department on the 3rd floor.
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Question 106 of 200
106. Question
106. Ursa Major Corp. has ——- negotiated a deal with a Russian competitor in surveying the Kamchatka Peninsula.
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Question 107 of 200
107. Question
107. Ms. Cho relayed her concerns about the company’s financial situation while she ——- a meeting with the manager.
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Question 108 of 200
108. Question
108. Whether it is ——- to register for a student discount card depends on the needs of the individual.
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Question 109 of 200
109. Question
109. Even experienced clerks are encouraged to attend training —— to keep them updated on new ideas in the world of banking.
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Question 110 of 200
110. Question
110. Workers are advised not to operate certain machines by ——-.
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Question 111 of 200
111. Question
111. The ——- of a discount department store was delayed by the protests of several members of the community.
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Question 112 of 200
112. Question
112. Ms. Maria Perreira is ——- responsible for some of our company’s most successful marketing campaigns.
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Question 113 of 200
113. Question
113. Mr. Singh requested ——- from several catering companies before making his decision.
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Question 114 of 200
114. Question
114. Our apartment building’s occupancy increased ——- the efforts of our knowledgeable and friendly rental agent, Ms. Gova.
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Question 115 of 200
115. Question
115. Those employees wishing to change departments ——- the company may send their inquiries to Mr. Alvarez.
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Question 116 of 200
116. Question
116. The New Economic Quarterly criticized the ——- of all new products produced by Yun Sung Industrial Co., Ltd.
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117. Question
117. One of the ——- international research facilities in botany is located at the Hoskin Museum of Natural History.
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Question 118 of 200
118. Question
118. In order to ensure customer safety, the government has ——- a new set of guidelines for pharmaceutical companies.
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Question 119 of 200
119. Question
119. Welton Textiles Inc. made a net profit of $500 million, ——- it to fund its expansion across the continent.
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120. Question
120. Our ——- production goals will be directed by a skilled team of qualified managers.
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Question 121 of 200
121. Question
121. Prattchet Co. has ——- turned to making most of its products from recycled materials.
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122. Question
122. ——- our financial goals for this year may require cutting back on some overhead costs.
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Question 123 of 200
123. Question
123. Heidelberg Publishing Co. offers employees ——- performance bonuses to encourage success.
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Question 124 of 200
124. Question
124. An anniversary dinner was held ——- for high-ranking officials in the corporation.
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Question 125 of 200
125. Question
125. ——- contacting our Human Resources Department by phone, please include your contact information.
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Question 126 of 200
126. Question
126. Because of the added guests from our allied financial firm , a more ——meeting room had to be used than usual.
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Question 127 of 200
127. Question
127. Ms. Richards has been an exceptionally ——- member of the marketing team, providing Billingsgate Enterprises with great service for nine years.
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Question 128 of 200
128. Question
128. ——- his falling out with his former employer, Mr. Lee still meets with some of his old co-workers from time to time.
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Question 129 of 200
129. Question
129. The chief financial officer of Waterhouse Inc. is expressing ——- concerning his predecessor’s informative advice.
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Question 130 of 200
130. Question
130. Since opening last year, Savannah Safari Park quickly ——- one of the leading recreational spots in the region.
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Question 131 of 200
131. Question
131. Ms. Gamble, who ——- an influential literary critic in the 1980s, is now a contributing writer to the National Gazette newspaper.
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Question 132 of 200
132. Question
132. Remember to list fixed expenses ——from variable expenses.
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Question 133 of 200
133. Question
133. The loss of our foreign manufacturing plants may be a ——- outcome of the new plans being implemented.
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Question 134 of 200
134. Question
134. New government regulations concerning the chemicals in cleaning solutions mean that the solvents must be as ——- safe as possible.
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Question 135 of 200
135. Question
135. Ms. Stanhope always tries to ——- her colleagues on the budget.
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Question 136 of 200
136. Question
136. Rosalind Media Ltd. came up with the idea to hire artists to create —— artworks for the purpose of marketing.
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Question 137 of 200
137. Question
137. The CEO of Lawrence United Co. is still ——- about opening company branches in Mexico.
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Question 138 of 200
138. Question
138. The ——- of Mr. Alex Hartham was Jo initiate a merger with Culford International.
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Question 139 of 200
139. Question
139. The staff lounge is ——- the meeting room, across the hall from the computer lab.
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Question 140 of 200
140. Question
140. The manager ——- Mr. Kames a promotion because of his successful handling of the company’s accounting for the past two years.
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Question 141 of 200
141. Question
PART 6 – INCOMPLETE TEXTS
Questions 141-143 refer to the following letter.
July 2
Dear Mr. Smith,
Thank you for continuing to advertise your business through the Chicago Downtown Business Report. As we have done in the past, we will be publishing the latest edition of our report in September. For this reason, we ask that you provide us with the most recent information possible regarding your business. Please review the name and address below that we ——- have in your file. If necessary, please make any changes to the information below and return the ——- form to our office as soon as possible. ——- the information below is up to date, you do not need to return the form to us. We will publish the information that we already have on file if we do not receive any notice from you. Updating our report will allow you to better serve your clientele. We appreciate your assistance in maintaining an accurate report.
Sincerely,
Joseph Bell
141.
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Question 142 of 200
142. Question
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Question 143 of 200
143. Question
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Question 144 of 200
144. Question
Questions 144-146 refer to the following memo.
MEMO
To: All employees of Delfin Corporation
From: Daniel Mayer
Subject: Workshop next Friday
Please mark your calendars for next Friday’s workshop, entitled “Networking Tips.” Even though our company’s image is known worldwide, we still continue to depend on not only our reputation, but also the building of ——- networks. These networks are key in maintaining our existing image and promoting it even further. The presenter for this workshop will be Sarah Blandon, Executive Director and an expert in the area of networking. Ms. Blandon is well known for her book, Networking for the 21st Century. Her workshop ——- the topic of how networking is important in every ——- of a business, including telephone communication and the distribution of official materials. Practical information and tips applicable specifically to our corporation will be provided.
Please plan to attend this important session and bring a bag lunch.
144.
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Question 145 of 200
145. Question
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Question 146 of 200
146. Question
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Question 147 of 200
147. Question
Questions 147-149 refer to the following letter.
Ms. Sarah Flowers
122 W. Main St.
Berkeley, CA 91202
Dear Ms. Flowers
I would like to personally congratulate you on being chosen as honor student of the year at the University of California, Berkeley. Many highly qualified and talented students were in the pool of ——-, but only one student from each college was chosen. Each potential honor student underwent a rigorous judging process by our Board of Directors and school executives. Not only was the panel looking for high grade point averages; they were also looking at each student’s service and extracurricular activities. Recommendations from instructors were also a consideration.
This Friday, June 10 there will be an event honoring the recipients of this award at 6 PM in the Graduate Ballroom. If you are able to ——-, please RSVP by Wednesday, June 8. Once again, congratulations. I hope to see ——- on Friday.
Sincerely,
Robert Blake, President
UCB
147.
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Question 148 of 200
148. Question
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Question 149 of 200
149. Question
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Question 150 of 200
150. Question
Questions 150-152 refer to the following article.
The Airline Professionals Conference ——- this weekend is eagerly anticipated by the aviation industry. The conference, to be held in New York, is themed ”The Future of “Aviation.” Predictions about transportation and tourism will be shared by experts on the industry. In his speech, Salvador Jimenez, the keynote speaker, will discuss ——- trends in aviation transportation to highlight the theme of the conference. Jimenez, with twenty years of experience in the aviation industry, is expected to draw a large audience.
This year’s conference will include over 200 individual workshops. The topics will include everything from aviation history to aviation technology of the future. Many of those attending should also be interested in the conference workshops, which were very well ——- last year. Thus, registering early is recommended, as the workshops are anticipated to be filled to capacity again. The conference will go from Friday morning through Sunday noon.
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Question 151 of 200
151. Question
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Question 152 of 200
152. Question
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Question 153 of 200
153. Question
PART 7: READING COMPREHENSION
Questions 153-154 refer to the following notice.
The Lakeside Shakespeare Theater Opening Play Saturday
Join today!
Join by March 4th to receive a free bag
Come to see spectacular City Shakespeare Company’s
The Taming of the Shrew
Preview for members only: Thursday, March roth
Special benefits only for members: Show discounts, members-only nights, and monthly
newsletters
2 free tickets to The Taming of the Shrew can be won in the membership lottery
Coming on July 15th and showing all summer: A iUidsummer Night’s Dream
153. When can members first see The Taming of the Shrew?
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Question 154 of 200
154. Question
154. What can be won in a membership lottery?
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Question 155 of 200
155. Question
Questions 155-156 refer to the following advertisement.
Masquerade Dress to Impress
Having a costume party? Need a costume for a mascot? Halloween around the corner?
Masquerade has all of your party needs specializing in costume. We offer the largest selection of costumes in Sudbury.
We offer a wide range of costumes for any party occasion, including birthdays,
Halloween, long-term and short-term rentals, so you are sure of finding the costume you want available. We also have a fantastic range of Giant Garden Games. We have everything you need to get you to turn off your lV, get off that couch, and have some fun!
We offer a unique service in that we can deliver purchases to your door.
To place your order, call our business office at 0142-145-762 between the hours of 9 a.m. and 5 p.m. or order online at http://www.masquerade.com. Masquerade … So much more than just a costume shop.
155. What kind of company most likely placed the advertisement?
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Question 156 of 200
156. Question
156. What is the advantage of the advertised products, as stated in the advertisement?
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Question 157 of 200
157. Question
Questions 157-158 refer to the following invitation.
You are cordially invited to attend An Opening Party at Mulligan’s
Patrick Mulligan would like to invite you to this special night.
Saturday, November 15th
Mulligan’s Bar
23 Brown Street (across from Bright’s Cinema) 5 p.m. until1 a.m. with The Funky Leprechauns playing live at 10 and the Ray Gone Bad band on at 11:30
We hope to see you there and guarantee it will be an unforgettable moment in your life.
157. What is being celebrated?
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Question 158 of 200
158. Question
158. What is indicated about the event?
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Question 159 of 200
159. Question
Questions 159-161 refer to the following letter.
Rink Rats Speed Skating Club 7663 Current Blvd.
Calgary. Alberta
Ms. Jackie Briscoe
5 Driver Ave.. Whistling Heights
Calgary, Alberta
Dear Ms. Briscoe.
Thank you for your letter of November 16 about you and your family’s visit to our rink. We are sorry to say we could not find your daughter’s skates. We know that those skates are not cheap. Unfortunately, we have a policy that states we are not responsible for lost or stolen articles during your visit to our club. You can find this in the fine print in our club contract, and located throughout the rink, including the changing and snack areas. If you would like to stop by and check the contract you signed. we are more than willing to Jet you take a look.
Nevertheless, we know you and your family have been faithful members of our club for over 10 years, and we hope that this incident will not ruin our long – standing relationship. To try and smooth over this, we would like to offer you free skate sharpening for a year foryour whole family and a coupon for a family fun meal. The family fun meal includes 4 jerryjumbo chili dogs, cheesy fries, king nachos and 4 soft drinks. We have included the coupon for the meal in the envelope. To get your skates sharpened, just drop by the pro-shop and mention your name.
Sincerely,
Harry Burns
Rink Manager
159. What is the main purpose of the letter?
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Question 160 of 200
160. Question
160. What problem did Ms. Briscoe have?
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Question 161 of 200
161. Question
161. What was sent with the letter?
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Question 162 of 200
162. Question
Questions 162-164 refer to the following e-mail.
To: Marisol Perez <[email protected]> From: Manuel Cortez <[email protected]> Date: May 7 Subject: New Website Training Seminar Marisol,
Hello from Houston!!! First I would like to congratulate you on your recent success with your promotion to the head of the Website Design team. I am very excited to have you come and visit our office here in Houston.
I was hoping to confirm your stay here from May 20 to 27. During your time here I am hoping that you would attend our training seminar for our brand new website, which is directed towards increasing our customer base. This seminar, given by Barry Swarez, will be directed towards training the employees on how to process the orders quickly and efficiently while following proper procedure. In addition, we will have our customer service employees present so they can understand the procedures for accepting and reacting to customer comments. We hope you will observe this seminar closely as we hope to hold a similar one at your branch when you return.
We will hold this seminar on the 23rd. We would be very pleased if you would join us. It will be followed by a wine and cheese mixer, which will give you a chance to meet and greet with our staff here in Houston.
Warmest Wishes,
Manuel
162. What is the purpose of the e-mail?
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Question 163 of 200
163. Question
163. When will Ms. Perez probably arrive in Houston?
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Question 164 of 200
164. Question
164. What will Mr. Swarez NOT discuss?
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Question 165 of 200
165. Question
Questions 165-167 refer to the following memo.
All Employee Bulletin
To: Pool Staff From: Ronald Bond Date: June 15 Re: Staff conduct Dear Employees,
This is a reminder of staff conduct at our pool. It is essential that you remember this when dealing with customers and while working at our facility. We want you to remain respectful, diligent, and courteous. So we want to remind you of the following:
1. When on duty it is important to watch your safety area closely.
2. When a patron comes to you with a problem you should listen and react with respect.
3. The timely change of guard duty is also a must, as tardiness can result in some areas left unguarded.
4. Cleaning shifts for the change rooms are marked and must be obeyed.
This will ensure that our pool patrons will have a safe and enjoyable visit to our pool, and we remain the number one pool in the Winnipeg area. Thanks and I will see you on deck.
Ronald
Staff Chief
165. What is the purpose of the memo?
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Question 166 of 200
166. Question
166. According to the memo, what should employees do?
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Question 167 of 200
167. Question
167. According to the memo, which of the following is NOT true?
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Question 168 of 200
168. Question
Questions 168-171 refer to the following review.
July 20 Old Pub Lets Down
I have lived in Philadelphia for most of my life and I have visited and reviewed every bar in this fair city, but last night I had the opportunity to visit Paddy’s Pub and I can say without a doubt it is the worst pub in the city. I was greeted by a surly service staff, who when I asked for a glass of wine offered me a whiskey and asked me if I could give more tips. The atmosphere was very gloomy as the patrons were of a very seedy variety. I felt like I was being watched the whole time I was in there.
When I decided to order some food the menu had very few choices, and when I ordered I was told that over half of the items were sold out.
When I finally got my meatloaf it was somehow dry and uncooked in parts. It was served with an open bag of plain potato chips, a cookie and a bottle of ketchup.
The dessert menu was just as disappointing as it consisted of pretzels and peanuts, whichwere complimentary at the bar.
The last straw was the bathroom. It was poorly lit and looked as if it had been cleaned sometime after the Civil War. Although this bar has a long history in Philadelphia Ithink it should be closed and replaced with a Starbucks immediately.
Jerald Perdue
Philadelphia Times
168. What is Jerald’s job?
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Question 169 of 200
169. Question
169. What is indicated about Paddy’s Pub?
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Question 170 of 200
170. Question
170. What is NOT included with the meat-loaf?
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Question 171 of 200
171. Question
171. In the article, the word “seedy” in paragraph 1, line 6 is closest in meaning to
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Question 172 of 200
172. Question
Questions 172-175 refer to the following article.
The Southport mayor’s office released figures today that indicate a rise in rental prices for residential flats. Occupancy rates across the city went up 0.5 percent, which in turn led to rents increasing 4.2 percent to an average of $854 per month. Southport-based real estate firm, Arrow, agrees that these numbers are correct, although it says there could be variations in the increase depending on location. Construction of new flats is increasing in Southport’s Marina area, so far a critical business district but now fast becoming a fashionable residential area. Developers are aspiring to capitalize on rising rental prices that average $1,432 per month or $578 above the regional average.
A new construction project is expected to add at least 500 flats to the Marina. The surge of people wanting to live in this area has sparked new interest from developers looking to bring more services to the area recently occupied by affluent young professionals.
The rental rates change significantly among traditional residential areas in Southport. Palm Trees and Valley Hills showed the highest rental rates because they are geographically close to the Marina area. However, Northport shows a different story, varying a lot from the areas and the figures also differ a lot from those included in the survey from Southport. The area saw a decrease of $766 in the average rental, down
1.3 percent from last year. It is hopeful that when a proposal to improve public transport in this area is approved, the rental prices in this area will also rise.
172. What is the main purpose of this article?
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Question 173 of 200
173. Question
173. According to the article, why are developers interested in the Marina area?
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Question 174 of 200
174. Question
174. In which area have the rental fees NOT increased?
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Question 175 of 200
175. Question
175. What advantage do Palm Trees and Valley Hills have?
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Question 176 of 200
176. Question
Questions 176-180 refer to the following letter.
Leila Yin’s Events 199 Castle Drive
Oakville, TX 15949
December 27
Dear Ms.Yin
I am writing to tell you I was really angry about the total amount I received for photography services on December 13. On that day, your assistant, Bill Bailey attended my wedding to take pictures of the wedding and reception. Mr. Bailey spent only two hours taking pictures and the photos I received were well below par. I offered Mr. Bailey beverages at the wedding and reception; however, he seemed to take full advantage of these to the detriment of his work. He decided to leave well before the assigned time. When I asked Mr. Bailey where he was going, he stated that he had used up his film. He did not appear to be very lucid at this time.
I received the bill on December 23 and it was $200 including three hours of service at $50 per hour and $50 for miscellaneous costs including travel and set-up. I believe it is completely outrageous to be charged for three hours of service when he spent only two hours at my wedding. I also object to the miscellaneous section as being too high. I assumed it was supposed to be part of your service. This whole situation really got on my nerves. However, I will pay this because you have provided me with excellent service several times in the past. It was fortunate that I have managed to get good photos of the event from my guests who took pictures of the event, as Mr. Bailey’s photos were mostly very disappointing.
I attached a check for $150 to this letter. If you would like to ask anything further about what happened at the wedding and to discuss this matter, you can call me at 143- 8889 or send an e-mail to [email protected]
Regards,
Barbara Gold
Barbara Gold
176. Why was the letter written?
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Question 177 of 200
177. Question
177. On what date did Mr. Bailey take photographs?
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Question 178 of 200
178. Question
178. What is stated about the event?
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Question 179 of 200
179. Question
179. Why did Mr. Bailey say that he was leaving?
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Question 180 of 200
180. Question
180. According to the letter, what is true about Ms. Gold?
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Question 181 of 200
181. Question
Questions 181-185 refer to the following e-mails.
1:
To: Grant Jones <[email protected]> From: Your Order <[email protected]> Date: Dec 13 Subject: Order Summary, Order No. 667 Dear Mr. Jones,
I’d like to express my gratitude for your order with Cotton Fresh Organic Cotton Company. We have received your orders for the following items.
Order# Description Count 8404 T-shirts size S 100 8405 T -shirts size M 300 8406 T-shirts size L 200 8407 T-shirts size XL 100 Your orders will be shipped within five to seven business days to the business address you gave. We will charge your credit card upon shipment of your order. It you have any questions, please contact us by telephone or e-mail. Please note that orders cannot be canceled or adjusted after they have been shipped.
Sincerely,
Cotton Fresh
Nottingham
***********************************
2:
To: Your Order <[email protected]> From: Grant Jones <[email protected]> Date: Dec 14 Subject: Re: Order Summary, Order No. 667 This is in reference to order No. 667. The order is right, but I would like to make a few changes to my order before you ship. I placed an order tor 100 of item #8407 but I would like to increase the order to 150.
Also, when I placed my order online I was told that the XS size T-shirts were not available. Could you let me know when you are expecting to get more in stock? It they are available before my order ships, I would like to add 100 to my order.
Thanks.
Kind regards,
Grant Jones
Grant Designs
Brighton
181. What is the purpose of the first e-mail?
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Question 182 of 200
182. Question
182. What policy is mentioned in the first e-mail?
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Question 183 of 200
183. Question
183. In the second e-mail, the word “reference” in paragraph 1, line 1, email 2 is closest in meaning to
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Question 184 of 200
184. Question
184. Which size does Mr. Jones want more of?
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Question 185 of 200
185. Question
185. What is implied about Mr. Jones?
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Question 186 of 200
186. Question
Questions 186-190 refer to the following memo and e-mail.
1:
To: Customer Service Team From: Jane Breen Date: Jan 1 Re: Customer Services As you know, One call has increased its network dramatically over the past year. It was part of our vigorous efforts to efficiently deal with the large volume of customer service e-mails and telephone calls. And we came to a conclusion that each member of the customer service team needs to be assigned to one area of customer service to focus on.
Below is the new system for customer service e-mails and calls. Each team member will be responsible for a different type of enquiry. Each month you will rotate so each team member can continue to be aware of all fields.
Adrian Gavin Contract renewal and cancellations James King Lost and stolen phones Mel Brown Network problems and complaints Sarah Cooper Service plan changes We hope this will increase the efficiency and allow us to continue the quality of work which we pride ourselves on.
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2:
To: Jane Breen <[email protected]> From: Anna Benn <[email protected]> Date: Jan 24 Subject: Subscription I will be out of the country for the month of February and will be traveling a lot over the course of the year. I would like to change my service plan to the best international rate. I looked on the website and I think the GoGo plan seems to fit my needs the best. I know you usually require one month’s notice, but will you please make an exception in this case and change my plan before February 1st? I will be leaving on February 3rd and would like to have things tied up before this.
I apologize for the short notice but this is a business trip that came up unexpectedly. I have been a customer with you for 1 0 years now and have always been very happy with your service, and I hope you can accommodate this request. If it is not possible I would like to put my service on hold until I return on February 27th and change the plan following this.
Please contact me by my e-mail or call me at 800-887-0990.
Yours Sincerely,
Anna Benn
186. What is “One Call”?
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Question 187 of 200
187. Question
187. In the memo 1, what does the last word in the second paragraph “field” mean?
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Question 188 of 200
188. Question
188. What is indicated about One Call?
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Question 189 of 200
189. Question
189. Who will deal with Ms. Benn’s request?
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Question 190 of 200
190. Question
190. When does Ms. Benn need the change made by?
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Question 191 of 200
191. Question
Questions 191-195 refer to the following web contact form and e-mail.
1:
Cornett Heating Solutions
Contact us
Cornett Heating Solutions welcomes your comments, suggestions, and questions.
Fill in the form below.
(We require your name, e-mail address, and telephone number so that we may respond promptly to your message.)
———————
Name: Simon Knight Telephone: 399-675-1244 E-mail: simonknight@ nob.com Town: Kobb Comments:
I bought a boiler(model number AX13345) from your Grange Tree store last month. I was very happy with the delivery and installment, and the machine worked well. But after 2 weeks the pilot light kept turning off and sometimes doesn’t reset for a couple of hours. Please let me know how I can rectify this problem. I purchased the boiler only one month ago, so I would rather not have to pay the repair service bill.
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2:
To: Simon Knight <[email protected]> From: Customer Service <[email protected]> Date: April 14 Re: Customer comment 559 on April 13 We sincerely apologize for the problem you have reported on your boiler. Although we try our utmost efforts to ensure that each appliance is thoroughly tested and in tip-top shape, some units with minor defects go unnoticed and make it to the local stores.
Your appliance is covered with a standard two-year warranty; so our service team will address the problem at no extra cost to you. The service team’s appointment schedule is open from May 21st. Please contact them for making an appointment at 777 6564 9980.
Before you call our service team, we recommend you also check with your gas service provider too.
Unfortunately, we have learned that some of our boilers have been experiencing problems. There are four models which have been reported and the warranties of these models have been extended for a further 2 years pending investigation.
The models are:
AX24556 AX90888 AX13345 AX67656 Sincerely,
James Wright
Customer Service Representative
Cornett
191. On the web page contact form, what information is optional?
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Question 192 of 200
192. Question
192. What does the e-mail mainly discuss?
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Question 193 of 200
193. Question
193. How long is the customer’s boiler under warranty?
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Question 194 of 200
194. Question
194. When did Mr. Knight write his problem in the web page form?
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Question 195 of 200
195. Question
195. What is the next step for Mr. Knight in fixing his boiler?
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Question 196 of 200
196. Question
Questions 196-200 refer to the following e-mail and announcement.
1:
To: Cody Brown <[email protected]> From: Sarah Cook <[email protected]> Date: May 13 Subject: FIN conference Dear Mr. Brown,
It was a great pleasure to meet you in Hong Kong, although I’m sorry we couldn’t afford the time ·to talk about your plans for the overhaul of the Finance Department. I totally understand your concerns about employing too many managers. When we expanded our department, we found that increasing the number of management and adding another level to the department decreased, not increased, the communication. If you’re interested, I would be more than happy to discuss some of the problems and solutions we found.
Before that, I hope you can attend the finance conference in July as some seminars address these issues. Drake Century is running a seminar on managing finance department expansion. This is a new addition to the schedule (see attachment).
I look forward to seeing you soon, and I hope that you do come to the conference.
Best wishes,
Sarah Cook
Director
Finance Solutions
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2:
7th Annual Conference for Finance Managers
FIN – Finance in Numbers
Houston, July 10 to 13
The following workshops have been added to the program. There may be further changes in the schedule. A complete, revised list of conference events will be sent to all reg1stered attendees by the end of June.
Date and Time Workshop Title Speaker July 10 11:00 a.m.
Re-hauling the Department: Expanding without losing the personal touch Drake Century from Macalee July 11 10:00 a.m.
Managing People and Numbers Brim Matthes from Finance First July 12 1:30 p.m.
Improving Communication Between Departments
Adriana Free from KYJ July 13 2:30p.m.
Saving Money Without Cutting Costs Hoffman Kerry from SOT 196. Why is Ms. Cook writing to Mr. Brown?
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Question 197 of 200
197. Question
197. According to the e-mail, what problem is Mr. Brown experiencing?
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Question 198 of 200
198. Question
198. What is true about the workshops listed in the announcement?
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Question 199 of 200
199. Question
199. What day’s workshop will probably be most helpful to Mr. Brown?
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Question 200 of 200
200. Question
200. Which of the following is true?
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